Payment Policy
Please contact support@arcticdrip.com if you have any questions or need help.
Payment Terms
At www.Arcticdrip.com we strive to provide a secure and trustworthy shopping experience for our customers. Our payment terms as follows:
Accepted Payment Methods
We accept payments through the following secure and PCI-compliant payment methods:
- Stripe: (Visa, Mastercard, American Express, Apple Pay)
- Klarna & Klarna Pay Later
- Sofort, Ideal, Bancontact, Sepa Bank Transfer, and KBC Payment.
- Payment is due at the time of checkout. Your order will not be processed until payment has been received and confirmed.
Encrypted transactions for your security
We guarantee that your data is absolutely safe with us. All information is sent encrypted to ensure the complete security of all sensitive information. Read more about our privacy policy.
If your card transaction is approved, funds will be reserved immediately and an order confirmation will be sent to your email address. If your card transaction is not approved, your order will be automatically canceled.
Security Measures
We take your security seriously and use industry-standard encryption to protect your payment information. Your payment information is stored securely and is not shared with any third parties.
Payment Processing Time
Most payments are processed within 12 business days. However, some payment methods (such as bank transfers) may take several business days to clear. Your order will not be shipped until payment has been received and confirmed.
Late Payment
In the event that payment is not received within 5 days of the order date, we reserve the right to cancel your order. If payment is received after the order has been cancelled, we will issue a refund to the original payment method used, minus any applicable fees.
Refunding your money
If you need to request a refund, simply contact our customer service team and provide your order details such as your order number. If our customer service has confirmed that you have followed our return procedure and are eligible for a refund, we will refund your money within 12 hours of confirmation.
Please note that due to payment processor processing times, it may take longer before you see the refunded amount in your bank account. Refunds usually take up to 12 business days to show in your bank account.
If you have not received your refund after 12 business days, please get in touch with the bank first. If you still need help, email us at: support@arcticdrip.com and get help within 24-48 hours.
Please allow 12 business days from the time we receive your return for it to be processed. We will send you an email once your return request has been successfully processed.
Refunds and Cancellations
If you need to cancel or modify your order, please contact us as soon as possible. Orders can only be cancelled or modified 15 minutes after your recent purchase.
You can cancel your recent purchase within 15 minutes of placing your order by emailing us directly. Email: support@arcticdrip.com
Unfortunately, we can no longer cancel or modify an order after the 15-minute period has expired. Your order is secured in our storage system and is being prepared for shipment. After 15 minutes it is too late to cancel or modify the order and you must follow our return procedure.
Refunds will be issued to the original payment method used and may take up to 12 business days to process. You can read more about refunds and returns here: [Refunds & Returns]
Chargebacks
If you believe that a charge on your account is incorrect, please contact us immediately. We will work with you to investigate the issue and resolve it as quickly as possible. If we determine that a chargeback is fraudulent or unwarranted, we reserve the right to take legal action to recover any fees incurred.
Currency
All prices on our website are listed in the local currency of the country in which the customer is located. We accept payments only in the local currency of the country in which the customer is located. Your bank may charge you additional fees for currency conversion. Our main currency is Euro.
Taxes and Duties
All applicable taxes and duties will be calculated and added to your order total at checkout. You are responsible for paying any taxes or duties that may be imposed by your country's customs office. All shipping costs are free. Read more about our shipping policy here [Shipping Policy]
Please contact support if you need help or have any questions
support@arcticdrip.com
