Arcticdrip® Larsen Polo Fleece Lined Tracksuit

To send an order in return to us, start by contacting us and submitting a request. Please read everything on this page before you do so.

CANCELLATIONS
You can cancel your recent purchase within 15 minutes of placing your order by emailing us directly.
Email: support@arcticdrip.com

Unfortunately, we can no longer cancel after the 15-minute period has expired. Your order is secured in our storage system and is being prepared for shipment. After 15 minutes it is too late to cancel the order and you must follow our return procedure. Once your order has been shipped, we are unable to accommodate any cancellations. We strive to expedite order processing diligently. Please be aware that if you reach out within 15 minutes of placing your order and it has already shipped, we regret that we cannot accommodate cancellations.

RETURN YOUR ORDER FOR ANY REASON WITHIN 5 DAYS
At Arcticdrip.com you can return your order for any reason. This must be done within 5 days of delivery. Please email support@arcticdrip.com to initiate the return before returning the order. All returning orders need to be trackable to ensure that your item is returned safely. We don't provide a return label, but you can send your return package through a carrier of your choice. You need to cover the return shipping cost when you send the package in return. We are not responsible for any lost or stolen returned items. After you have returned your package, please email your tracking number to our support team. All returns must be communicated within 3 days of delivery and all returns must be sent in return within 5 days of delivery.

14 DAYS RETURN POLICY 

If you are not satisfied or simply change your mind, you have the right to request a return within 14 days from the date of delivery.

Return Conditions:

1. The product must be in its original condition, unused, and undamaged. It should include all original packaging, tags, and accessories.
2. The return must be initiated within 3 days from the date of delivery.
3. The return must be sent within 5 days of delivery

Return Process:

1. Please notify us of your intention to return the product within the 3 days of delivery by contacting our customer support team at support@arcticdrip.com 
2. Pack the product securely to ensure it is not damaged during return shipping.
3. Ship the product back to our designated return address at your own expense. We recommend using a tracked and insured shipping method to ensure safe delivery.
4. Once we receive the returned product and verify its condition, we will process your refund within 14 days. The refund will be issued using the same payment method used during the initial purchase.
   

Exceptions and Exclusions:

1. Please note that certain products may be exempt from our 14-day return policy due to their nature or for hygiene reasons. These may include but are not limited to perishable goods, personalized or customized items.

Sales items: Sales items are non-exchangeable, unless they possess defects or if an incorrect item was dispatched. To qualify for such exchanges, kindly reach out to our support team within 3 days of delivery.

If you have any questions or need assistance regarding the return process, please contact our customer support team at support@arcticdrip.com - We're here to help!

FAULTY, WRONG, OR MISSING ITEMS  
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is faulty, or incorrect, or you believe that you are missing an item: Please email support@arcticdrip.com within 3 days of delivery and include the following information:

Faulty items
• Order number
• A photo of the faulty item
• A description of the issue

Wrong items
• Order number
• A photo of the wrong item you received
• A description of the issue

Missing items
• Order number
• The name of the item(s) you did not receive (full product name)

Wrong size
All size issues must be communicated within 3 days of delivery. If you receive an item that doesn't fit, we'll do our best to make it right. Please contact our support team to receive further instructions on how to measure the product. We will use the measurements to find any discrepancies with our size guide. Once we've confirmed the sizing issue, we'll arrange for store credit, return, or exchange of the item.

Please note that all returns and exchanges must meet the standard requirements outlined in our return & refund policy. If you have any questions or concerns, please don't hesitate to reach out to our customer service team at: support@arcticdrip.com

Wrong address/information 
Please note that we do not take responsibility for any incorrect addresses provided during the ordering process. If you believe you have entered an incorrect address or information kindly reach out to our support team immediately.

TO BE ELIGIBLE FOR A REFUND OR EXCHANGE, THE FOLLOWING CONDITIONS MUST BE MET:
• The item must be unused, unworn, and in the same condition as when it was received.
• The item must be returned in its original packaging with all tags and labels attached.
• The item must be returned within 5 days of delivery.

ORDERS THAT ARE NOT ELIGIBLE FOR A REFUND OR EXCHANGE:
• Sales items, items purchased with a discount code, personal discount codes, and gift cards
• Returns without a return notification from our customer service
• Any returns sent without notifying our support team 
• Returns should only be dispatched to the specific address provided by our support team. We do not stand responsible for returns sent to any other address.
• All returns must be accompanied by prior approval from our support team. Returns received without proper acceptance will not be refunded/exchanged.
• Returns sent without following the guidelines for returns 

NOTE: We believe in providing the highest level of customer satisfaction. Therefore, we want to assure you that if you purchase any items from us, including sales items, items purchased with a discount code, items purchased at a discounted price, personal discount codes, or gift cards, and receive any wrong or defective items, you can always contact us.

We will do our best to resolve any issue as quickly and efficiently as possible. Our goal is to ensure that you are completely satisfied with your purchase, and we are always here to assist you. All complaints must be communicated within 3 days and all returns must be sent in return within 5 days after delivery.

HOW TO RETURN

Make sure the package you return is in the best condition possible
When returning and exchanging, you are responsible for the item being delivered in the condition you received it in. We do not stand responsible for any damages upon return that's why we recommend taking a photo of the package as you may be eligible for compensation from the shipping company you return the order with.

Include your order number
Inscribe your order number on a paper note and enclose it within the package for proper identification.

Tracked return
All returning orders need to be trackable to ensure that your item is returned safely. We are not responsible for any lost or stolen returned items. As soon as you have returned your item, please contact our support team along with your tracking number.

Customs tax
In some cases, customs may impose taxes on packages. If your package incurs tax at customs, it is your responsibility to pay the associated tax fees. If you are unable to pay the tax fees, we will be unable to successfully receive the package, resulting in the inability to provide a refund or exchange.

RETURN, REFUND & EXCHANGE PROCESS
Once we receive your returned item, we will inspect it to ensure that it meets the conditions for a refund or exchange. As soon as your item has been through the inspection we will notify you by email. If your item meets these conditions, we will process your refund, exchange, or store credit within 12 business days. It takes 10-15 business days to process and ship your new order after it has been approved for an exchange.

NOTE! Remember to contact our support team before returning an order. Please do not send your return to the address on the package you received from us.

CONTACT SUPPORT
• Email: support@arcticdrip.com 
• Phone: +47 950 74 845 (we do not offer phone service)
• Address: Kringsjaaveien 17, 5353 Laksevaag, Norway
• Company: Lotusmedia AS
• NO Company number: 919 378 883 

Complaints 
Refunds for products will only cover original manufacturing defects and accordingly not any fault arising upon or after any individual changes in the product’s function and appearance, e.g. rebuilding, upgrading, or other configuration of the product. Any complaints must be communicated within 3 days of receiving the order. Arcticdrip reserves the right to refuse any complaint if the product, in compliance with our refund policy, proves not to be defective or was not communicated within 3 days from the delivery date. 

The right to file a complaint applies to products that are defective. Any Customer who wishes to assert their right to file a complaint for any product ordered shall contact Arcticdrip as soon as possible after the defect was discovered, using the contact information set forth on the Website.

Return address

Please contact customer service before returning an order! Returns should only be dispatched to the specific address provided by our support team. We do not stand responsible for returns sent to any other address.

REFUNDING YOUR MONEY
If our customer service has confirmed that you have followed our return procedure and are eligible for a refund, we will refund your money within 12 hours of confirmation. Please note that due to payment processor processing times, it may take longer before you see the refunded amount in your bank account. Refunds usually take up to 12 business days to show in your bank account. If you have not received your refund after 12 business days, please get in touch with the bank first. If you still need help, email us at: support@arcticdrip.com and get help within 24-48 hours. Please allow 12 business days from the time we receive your return for it to be processed. We will send you an email once your return request has been successfully processed.

Chargebacks
If you believe that a charge on your account is incorrect, please contact us immediately. We will work with you to investigate the issue and resolve it as quickly as possible. If we determine that a chargeback is fraudulent or unwarranted, we reserve the right to take legal action to recover any fees incurred.

Payment methods
We accept payments via Visa, Mastercard, Klarna Pay Later, Apple Pay, Sofort, Ideal, Bancontact, Sepa Bank Transfer, and KBC Payment.

If you need to request a refund, simply contact our customer service team and provide your order details. We will process your refund promptly within 12 hours, using the same payment method that you used to make the original purchase. The time it takes before you can see the refunded amount in your bank account is 12 business days. Please note that some payment methods, such as bank transfers, may take longer to process. If you have any questions or concerns, please don't hesitate to reach out to us.

Refusing an Order
If you refuse an order during delivery, you will be responsible for the cost of returning and processing the items in your order. If a shipment is brought to a collection point (after you have not been at home) and you have not collected it within the agreed time frame, this will be treated as a refusal of the order.

Thank you for shopping. Please do not hesitate to contact us if you need help.

Shipping costs for orders on www.Arcticdrip.com: FREE

Our Delivery Countries: Australia, Canada, Denmark, France, Germany, Italy, Netherlands, Spain, Sweden, the United Kingdom, United States

Processing Time
All orders are processed within 3-5 business days (Monday - Friday). No orders are dispatched or delivered on public holidays.

Monday to Friday, all orders placed before 11am are processed the same day or the next day. If there is a delay in shipping your order, we will contact you via email. 

Dispatch Confirmation & Order Tracking
Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Delivery Times
Shipments are delivered within 10-15 business days (Monday - Friday) CET for Australia, Canada, Denmark, France, Germany, Italy, Netherlands, Spain, Sweden, the United Kingdom, United States.

Delivery times may vary depending on the items ordered. The times also depend on whether the billing and shipping information is correct.

Order Cut-Off Time: 11:00 AM (GMT+01:00) Central European Standard Time (Oslo)

Shipping Methods

Standard 10-15 business days shipping. 

Delays
We make every effort to ensure a timely delivery of your order. However, please note that delivery times may be longer during peak sales periods such as Christmas and Black Friday. We appreciate your understanding and patience during these busy times. If you have any questions or concerns about your order, please contact our support team for assistance. 
Contact our support team: support@arcticdrip.com 

Delivery Guarantee 
We guarantee that your order will be delivered within 40 days of the date of purchase, unless unforeseeable circumstances arise that are beyond our control, such as customs processing delays or natural disasters. In such cases, we will make every effort to get your order delivered as soon as possible. If your order is not delivered within 40 days due to circumstances beyond our control, we will provide a full refund or send a replacement product at no additional cost to you.

Do you have questions? Feedback about your order or just want to say hi? We would love to hear from you!

Our support team is always more than happy to help. We reply as fast as possible. Normal reply time is within 24 hours. If you have questions or need help, do not hesitate to contact us. We might already have the answer to your question in our FAQ's feel free to take a look.

Contact support:

Email: support@arcticdrip.com 

Contact hours
Mon-Fre: 08-17 (CET)
Sat-Sun: Closed

Company: Lotusmedia AS
NO Company number: 919 378 883
Phone: +47 950 74 845
Address: Kringsjaaveien 17, 5162 Laksevaag